Phi - Sr. Specialist - Customer Success

Prudential Assurance UK

Mumbai, India
Nps program management
Customer experience
Health insurance industry experience
Prudential aims to create a culture of diversity and inclusion for its employees and customers

Job Summary

  • Prudential aims to create a culture of diversity and inclusion for its employees and customers.
  • The role involves managing the NPS framework and deriving actionable insights to improve customer experience.
  • Candidates should thrive in a fast-paced environment and be committed to delivering outstanding results.

Matching Summary

Prudential aims to create a culture of diversity and inclusion for its employees and customers.

Skills & Requirements

Must-have

  • NPS Program Management
  • Customer Experience
  • Health Insurance industry experience

Nice-to-have

  • Strong analytical skills
  • Passionate about customer-centric ideas
  • Team player with leadership qualities

Key Requirements

  • 7-8 years of experience
  • Bachelor's degree from a recognized University
  • Familiarity with NPS and CSAT Survey tools

Work Rights

Not specified

Tailored Resume

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