Customer Operations Lead

Heidi Health

Melbourne, Australia
Not specified; equity: shares available if compyny...
Remote
Customer success operations experience
Dashboard and reporting building
Workflow process improvement
This role sits at the intersection of operations, data, systems, and execution to scale Customer Success at Heidi Health

Job Summary

  • This role sits at the intersection of operations, data, systems, and execution to scale Customer Success at Heidi Health.
  • The successful candidate will build dashboards, refine workflows, and define processes to reduce operational friction for customer-facing teams.
  • Heidi offers a flexible hybrid work model with equity shares, a $150 AUD monthly benefit, and a $1000 AUD personal development budget.

Matching Summary

This role sits at the intersection of operations, data, systems, and execution to scale Customer Success at Heidi Health.

Salary

Not specified; Equity: Shares available if company wins; Benefits: $150 AUD monthly wellbeing benefit; $1000 AUD annual development budget

Skills & Requirements

Must-have

  • Customer Success Operations experience
  • Dashboard and reporting building
  • Workflow process improvement
  • Cross-functional collaboration skills
  • HubSpot and Intercom tooling

Nice-to-have

  • Healthcare industry background
  • AI automation implementation
  • Fast-paced startup environment
  • Strategic operational planning
  • Bias for action and ownership

Key Requirements

  • Experience in SaaS or healthcare environments
  • Strong analytical skills with metrics and data
  • Proven ability to build scalable operating rhythms

Work Rights

Not specified

Tailored Resume

Cover Letter