Access Operations Supervisor (call Center)

Chad The Heart of Africa Inc

Atlanta, Georgia, United States
Not specified (likely onsite due to the nature of the role)
5 years healthcare setting experience
3 years healthcare scheduling preferred
2 years supervisory contact center experience
Chad The Heart of Africa Inc is seeking an Access Operations Supervisor for their call center in Atlanta, Georgia, responsible for leading and coaching staff while ensuring high-quality customer service in a healthcare setting. The ideal candidate should have significant experience in healthcare and customer service, along with supervisory experience in a contact center environment

Job Summary

  • The Patient Access Supervisor provides leadership, training, and coaching to contact center staff while ensuring professional customer service.
  • This role requires assuming Tier 1-3 responsibilities and overseeing daily operations including staffing, workflow management, and metric monitoring.
  • Children's Healthcare of Atlanta is committed to putting people first and making kids better today and healthier tomorrow.

Matching Summary

Match Score: 85

Chad The Heart of Africa Inc is seeking an Access Operations Supervisor for their call center in Atlanta, Georgia, responsible for leading and coaching staff while ensuring high-quality customer service in a healthcare setting. The ideal candidate should have significant experience in healthcare and customer service, along with supervisory experience in a contact center environment.

Skills & Requirements

Must-have

  • 5 years healthcare setting experience
  • 3 years healthcare scheduling preferred
  • 2 years supervisory contact center experience
  • Medical terminology proficiency
  • Call de-escalation skills
  • 35 WPM typing speed

Nice-to-have

  • Bilingual healthcare experience
  • Epic Revenue Cycle Experience
  • Process improvement background
  • Multi-specialty scheduling knowledge
  • Advanced degree holder
  • MS Suite proficiency

Key Requirements

  • High school diploma or equivalent
  • Minimum 5 years healthcare experience
  • Minimum 2 years supervisory experience
  • No professional certifications required

Work Rights

Not specified

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