Intact Insurance is seeking a Senior Content Strategist for a temporary 12-month position, focusing on shaping customer experiences through clear and engaging content. The ideal candidate will possess over seven years of experience in content strategy, UX writing, and a proven ability to simplify complex concepts
Job Summary
This role offers the opportunity to shape how customers experience a new, innovative program by moving beyond transactional communications to build trust and loyalty.
You will define content principles, manage modular content systems, and partner with design and research teams to create consistent, on-brand narratives across digital channels.
The position requires a strategic owner who can translate complex insurance concepts into clear, human language while ensuring alignment with legal and compliance standards.
Matching Summary
Match Score: 85
Intact Insurance is seeking a Senior Content Strategist for a temporary 12-month position, focusing on shaping customer experiences through clear and engaging content. The ideal candidate will possess over seven years of experience in content strategy, UX writing, and a proven ability to simplify complex concepts.
Salary
Base: $94,200 - $115,200 annually; Bonus/Equity: Not specified; Benefits: Performance-led financial rewards and support mentioned
Skills & Requirements
Must-have
7+ years content strategy experience
Simplify complex concepts to plain language
Cross-channel content expertise (web, email, SMS)
Experience with regulated products and compliance
Embedded in Design/UX team collaboration
Nice-to-have
Insurance or financial services background
Bilingual workflows (French/English)
Personalization and localization experience
Design system contribution experience
SEO and call center content knowledge
Key Requirements
Bachelor's degree in Communications, English, Journalism, HCI, or equivalent
Eligible to work in Canada from start date
7+ years of experience in content strategy or UX writing