You’ll play a critical role in protecting the customer experience by ensuring high-visibility, customer-facing issues are quickly identified, accurately diagnosed, and driven to closure
Job Summary
You’ll play a critical role in protecting the customer experience by ensuring high-visibility, customer-facing issues are quickly identified, accurately diagnosed, and driven to closure.
You’ll use CTF (Captured Test Fleet) vehicles, development vehicles, and field feedback to reproduce issues, validate fixes, and ensure robust diagnostic strategies.
In this role, you’ll also mentor newer team members and help scale our issue-resolution capability as the number of vehicle programs continues to grow.
Matching Summary
You’ll play a critical role in protecting the customer experience by ensuring high-visibility, customer-facing issues are quickly identified, accurately diagnosed, and driven to closure.
Skills & Requirements
Must-have
in-vehicle troubleshooting and diagnostics
vehicle electrical architecture
serial data (CAN, LIN, Ethernet)
ECU flashing and software updates
Vehicle Spy scripts for root-cause analysis
work onsite at Milford and Warren facilities
Nice-to-have
diagnosing parasitic drain issues
telematics systems data flows
embedded software and controls understanding
software application/tool development
Key Requirements
BS in Engineering or 8+ years of equivalent hands-on technical experience
5+ years of proven in-vehicle troubleshooting, diagnostics, or issue-resolution experience
Ability to legally operate a motor vehicle on a daily basis