Porting Coordinator

SHORE Solutions Inc

Quezon City, Philippines
On-site
Provide first-line customer liaison
Coordinate second-line and third-party support
Maintain ticketing systems
SHORE Solutions Inc is seeking a Porting Coordinator to join their award-winning team in Quezon City, Philippines. The role involves providing excellent customer service, managing support tickets, and collaborating with team members to meet client needs

Job Summary

  • We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.
  • Ensure all processes are performed as per procedure, follow monitoring and escalation procedures relative to the appropriate SLA.
  • Provide first-line customer liaison, coordinating second-line and third-party support groups.

Matching Summary

Match Score: 85

SHORE Solutions Inc is seeking a Porting Coordinator to join their award-winning team in Quezon City, Philippines. The role involves providing excellent customer service, managing support tickets, and collaborating with team members to meet client needs.

Skills & Requirements

Must-have

  • Provide first-line customer liaison
  • Coordinate second-line and third-party support
  • Maintain ticketing systems
  • Assess and resolve tickets
  • Manage case life-cycle

Nice-to-have

  • Contribute to high performing team
  • Understand customer needs
  • Offer solutions and support
  • Provide management information

Key Requirements

  • Experience in customer support
  • Experience with ticketing systems
  • Experience with SLA adherence

Work Rights

Not specified

Tailored Resume

Cover Letter