Senior Product Manager, Customer Success Solutions – Crm Platforms

General Motors Australia & New Zealand

Warren, MI, USA
Base: $106,600 to $192,700; bonus/equity: incentiv...
Hybrid
Salesforce service cloud experience
Contact center solutions understanding
Agile product delivery
The role manages the vision, roadmap, and lifecycle for the Advisor CRM platform capabilities that power GM’s global contact centers and connected self-help flows

Job Summary

  • The role manages the vision, roadmap, and lifecycle for the Advisor CRM platform capabilities that power GM’s global contact centers and connected self-help flows.
  • You will define and evolve the CRM platform vision and strategy using customer insights, operational data, and business priorities.
  • GM offers a variety of health and wellbeing benefit programs, including medical, dental, vision, retirement savings plan, and paid vacation & holidays.

Matching Summary

The role manages the vision, roadmap, and lifecycle for the Advisor CRM platform capabilities that power GM’s global contact centers and connected self-help flows.

Salary

Base: $106,600 to $192,700; Bonus/Equity: Incentive pay program; Benefits: Health and wellbeing benefit programs

Skills & Requirements

Must-have

  • Salesforce Service Cloud experience
  • Contact center solutions understanding
  • Agile product delivery
  • Data-driven prioritization
  • Global platform strategy

Nice-to-have

  • Conversational AI solutions
  • Automotive industry experience
  • Global multi-market implementations
  • Customer success operations
  • AI-driven support tools

Key Requirements

  • 7+ years Product Management experience
  • 3+ years Salesforce Service Cloud experience
  • Bachelor's degree or equivalent experience
  • No immigration sponsorship required

Work Rights

Not specified

Tailored Resume

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