Senior Desktop Support Specialist

The University of Texas at Austin

Austin, Texas, US
$58,000 + ; not specified; competitive benefits py...
On-site
Advanced desktop support
Mac and windows enterprise environment
Troubleshoot hardware, software, network
The Senior Desktop Support Specialist provides senior-level technical support for end-user computing environments, serving as an escalation point for complex hardware, software, and connectivity issues across the organization

Job Summary

  • The Senior Desktop Support Specialist provides senior-level technical support for end-user computing environments, serving as an escalation point for complex hardware, software, and connectivity issues across the organization.
  • This role is responsible for endpoint fleet deployment and lifecycle management across Mac and Windows platforms, ensuring devices are properly configured, compliant, and supported throughout their use.
  • The University provides a competitive benefits package that includes insurance and retirement benefits in addition to other programs and services.

Matching Summary

The Senior Desktop Support Specialist provides senior-level technical support for end-user computing environments, serving as an escalation point for complex hardware, software, and connectivity issues across the organization.

Salary

$58,000+; Not specified; Competitive benefits package

Skills & Requirements

Must-have

  • advanced desktop support
  • Mac and Windows enterprise environment
  • troubleshoot hardware, software, network
  • ServiceNow ITSM environment
  • customer service skills

Nice-to-have

  • endpoint management platforms
  • JAMF, MECM/SCCM, Intune
  • Active Directory
  • endpoint security and compliance
  • audiovisual technologies and live events

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Advanced desktop support experience
  • Service desk or ITSM experience
  • Must be eligible to work in the US without sponsorship

Work Rights

Not specified

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