Customer Support Engineer

Malvern Panalytical Inc

Multiple Locations
On-site
Repair and maintenance of complex scientific and analytical instrumentation
Perform installation of equipment
Respond to customer by telephone within 4 hours
In this role you will perform installations, repairs and maintenance of complex scientific and analytical instrumentation

Job Summary

  • In this role you will perform installations, repairs and maintenance of complex scientific and analytical instrumentation.
  • You will perform preventative maintenance per maintenance schedule and inform appropriate personnel on all problems using ESCALATION procedure.
  • Your career will take off with the ‘New Hire Training’ and we continue to stimulate our employees in improving their skills, knowledge and performance.

Matching Summary

In this role you will perform installations, repairs and maintenance of complex scientific and analytical instrumentation.

Skills & Requirements

Must-have

  • Repair and maintenance of complex scientific and analytical instrumentation
  • Perform installation of equipment
  • Respond to customer by telephone within 4 hours
  • Perform preventative maintenance
  • Submit electronic paperwork timely and accurately
  • Manage direct account responsibility
  • Repair and maintain analytical instrumentation with little or no supervision

Nice-to-have

  • Value-added propositions
  • Commercial, analytical and technical skills
  • International, global, but personal environment
  • Entrepreneurship and commitment
  • Shape the future of our work processes

Key Requirements

  • 3-5 years of experience in electronics or electro-mechanical field
  • Excellent customer relationship skills
  • Bachelor’s degree preferred, AAS Electronic Technology or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter