The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service
Job Summary
The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service.
Responsibilities include answering incoming calls, triaging appropriately, scheduling appointments in the electronic medical record, and obtaining/verifying insurance and demographic information.
The role requires maintaining specific performance metrics such as calls per hour, abandonment rate, and average answer time while working independently and within a team.
Matching Summary
The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service.
Skills & Requirements
Must-have
Excellent communication skills
Ability to handle high call volume
Strong computer and keyboard skills
Demonstrates accuracy and attention to detail
Ability to thrive in a self-directed work environment