Conseiller En Support Technique / Technical Support Advisor
Globys
Technical support for retail hardware and software
Bilingual communication in french and english
Microsoft sql database knowledge
As a Technical Support Advisor, you will specialize in assisting customers by diagnosing and resolving issues through your product and service expertise
Job Summary
As a Technical Support Advisor, you will specialize in assisting customers by diagnosing and resolving issues through your product and service expertise.
You will communicate with customers through calls or other corresponding methods and collaborate with various teams to optimize customer support operations.
The role involves creating support materials, customizing reports based on SQL, and participating in an on-call rotation every other week.
Matching Summary
As a Technical Support Advisor, you will specialize in assisting customers by diagnosing and resolving issues through your product and service expertise.
Skills & Requirements
Must-have
Technical support for retail hardware and software
Bilingual communication in French and English
Microsoft SQL database knowledge
Customer problem diagnosis and resolution
Creation of support materials and reports
Participation in on-call rotation
Nice-to-have
Customer engagement and relationship building
Passion for learning and development
Teamwork and collaboration
Commitment to company values
Motivation to succeed and impact
Key Requirements
Experience or knowledge of Microsoft SQL database
Bilingual proficiency in French and English
Experience or knowledge of POS and retail software