Senior / Guest Service Assistant

VILLAGE HOTEL SENTOSA

Sentosa, Singapore
Not specified; not specified; medical, flexi, birt...
Courteous guest service delivery
Efficient complaint resolution
Collaboration with concierge and reception
The role involves working closely with the Assistant Manager to provide courteous services and tactfully resolve guest complaints

Job Summary

  • The role involves working closely with the Assistant Manager to provide courteous services and tactfully resolve guest complaints.
  • Employees are expected to maintain updated knowledge of tourist-related information and manage promotional material stock.
  • Benefits include medical coverage, flexi leave, birthday vouchers, annual health screening, and insurance coverage.

Matching Summary

The role involves working closely with the Assistant Manager to provide courteous services and tactfully resolve guest complaints.

Salary

Not specified; Not specified; Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, Insurance Coverage

Skills & Requirements

Must-have

  • Courteous guest service delivery
  • Efficient complaint resolution
  • Collaboration with concierge and reception
  • Tourist information expertise
  • Rotating shift availability

Nice-to-have

  • Friendly and service-oriented attitude
  • Strong communication skills
  • Team player mindset
  • Professional appearance
  • Positive work attitude

Key Requirements

  • Minimum secondary school education or equivalent
  • Willingness to work rotating shifts and public holidays
  • Hospitality or customer service experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter