Base pyy range listed; final offer based on experi...
On-site
2+ years supervisory experience in customer service
5+ years general customer service experience
Proficient knowledge of bank products and services
SoFi Technologies is seeking an Associate Manager for Opportunities Resolution in Cottonwood Heights, UT, who will manage a team responsible for resolving escalated inquiries and complaints. The ideal candidate will have supervisory experience in customer service, particularly in a financial setting, and strong leadership skills to enhance team performance and customer satisfaction
Job Summary
This role involves independently managing a team of Opportunities Resolution Specialists to resolve escalated inquiries and complaints.
The position requires fostering an environment focused on identifying issues, providing solutions, and driving innovation to enhance the complaint program.
Candidates must be available for all operating hours, including evenings and weekends, to support the team's needs.
Matching Summary
Match Score: 85
SoFi Technologies is seeking an Associate Manager for Opportunities Resolution in Cottonwood Heights, UT, who will manage a team responsible for resolving escalated inquiries and complaints. The ideal candidate will have supervisory experience in customer service, particularly in a financial setting, and strong leadership skills to enhance team performance and customer satisfaction.
Salary
Base pay range listed; Final offer based on experience, skills, and location; Comprehensive benefits available
Skills & Requirements
Must-have
2+ years supervisory experience in customer service
5+ years general customer service experience
Proficient knowledge of bank products and services
Exceptional time management skills
Ability to work evenings and weekends
Nice-to-have
Associate's Degree preferred
Loan processing or student loan origination experience
Knowledge of banking regulations and laws
Experience managing complaints in financial services
Key Requirements
2+ years supervisory or management role
Minimum 5 years general customer service experience