Member Experience Manager

EōS Fitness

Orem, UT, US
Base: $15-$17 usd ph; bonus/equity: not specified;...
On-site
Exceptional customer service delivery
Billing issue resolution skills
Front desk team training and coaching
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
  • You will partner with department managers to train, motivate, and develop the front desk staff while ensuring facility standards are met.
  • Benefits include free membership for you and a family member, daily pay access, and comprehensive health insurance options.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.

Salary

Base: $15-$17 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Billing issue resolution skills
  • Front desk team training and coaching
  • Member retention strategy execution
  • Facility cleanliness and safety monitoring

Nice-to-have

  • Proven fitness industry experience
  • Empathy and solution-oriented mindset
  • Online reputation management skills
  • Fast-paced environment adaptability
  • Strong organizational attention to detail

Key Requirements

  • Must obtain CPR certification within 30 days
  • Must attend EoS Ethos and Customer Service Training
  • Ability to lift more than 40 lbs routinely
  • Pass background check successfully
  • Proficiency with fitness management software

Work Rights

Not specified

Tailored Resume

Cover Letter