Senior Associate Customer Success Manager - Paradox

Naplesfoplodge38

Fully remote
Client-facing experience in b2b settings
Technical support and troubleshooting
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform powered by AI.
  • Workday offers a flexible work approach combining in-person and remote time to foster strong community connections and effective teamwork.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • Client-facing experience in B2B settings
  • Technical support and troubleshooting
  • Customer satisfaction management
  • Product training and configuration
  • Collaboration with internal teams
  • Experience with SaaS products

Nice-to-have

  • Strong written and verbal communication
  • Critical thinking and problem solving
  • Ability to manage multiple priorities
  • Empathy and integrity in culture
  • Flexible work environment
  • Leadership and personal achievements

Key Requirements

  • 3+ years client-facing experience
  • Prior experience in a SaaS organization
  • Excellent technology skills
  • Strong communication skills
  • Ability to manage multiple projects
  • Customer satisfaction management experience

Work Rights

Not specified

Tailored Resume

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