Senior Customer Experience Specialist

Hartford Fire Insurance

Hartford, CT, United States
Base: $76,000 - $114,000; bonus/equity: not specif...
Hybrid
Voice of the customer platform
Data analytics tools
Develop cx-related projects
Partners across the company with the enterprise CX organization, line of business partners, research, and marketing & communications team

Job Summary

  • Partners across the company with the enterprise CX organization, line of business partners, research, and marketing & communications team.
  • Use your passion for problem-solving to enhance agent and customer experiences while supporting all aspects of the program.
  • This role will have a Hybrid work arrangement, with the expectation of working in the Hartford, CT office 3 days a week.

Matching Summary

Partners across the company with the enterprise CX organization, line of business partners, research, and marketing & communications team.

Salary

Base: $76,000 - $114,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Voice of the Customer platform
  • data analytics tools
  • develop CX-related projects
  • customer retention
  • change management

Nice-to-have

  • creative thinker
  • problem solver
  • intellectual curiosity
  • strong partnership builder
  • comfortable with ambiguity

Key Requirements

  • 3+ years of experience
  • project manager experience preferred
  • marketing specialist experience preferred
  • Proficiency in Excel, Tableau, AWS/Amazon Connect
  • demonstrable experience translating business objectives

Work Rights

Not specified

Tailored Resume

Cover Letter