Corporate Client Service, Consultant

AIA

Not specified (assumed hybrid)
10 years operations or customer services experience
5 years in managerial positions
Comprehensive knowledge on mpf/orso retirement schemes
AIA is seeking a Corporate Client Service Consultant to lead customer service teams and ensure client retention and service-to-sales targets are met. The ideal candidate should possess extensive experience in operations or customer service along with strong leadership and communication skills, ideally in the retirement schemes sector

Job Summary

  • The role involves leading and managing Customer Service Sub-Teams to meet client retention and service-to-sales targets while ensuring compliance standards.
  • Candidates must possess comprehensive knowledge of MPF/ORSO retirement schemes and demonstrate strong problem-solving and decision-making skills.
  • AIA empowers employees to find their 'better' by supporting a culture that helps customers and communities live healthier, longer, better lives.

Matching Summary

Match Score: 85

AIA is seeking a Corporate Client Service Consultant to lead customer service teams and ensure client retention and service-to-sales targets are met. The ideal candidate should possess extensive experience in operations or customer service along with strong leadership and communication skills, ideally in the retirement schemes sector.

Skills & Requirements

Must-have

  • 10 years operations or customer services experience
  • 5 years in managerial positions
  • Comprehensive knowledge on MPF/ORSO retirement schemes
  • Proficient in both spoken and written Chinese and English

Nice-to-have

  • Self-motivated and customer orientated
  • Strong leadership including staff coaching skills
  • IIQE licensed (paper 1,2,3 & 4)
  • Change agent with initiative for policy updates

Key Requirements

  • University graduate or equivalent
  • Minimum 10 years operations or customer services experience
  • 5 years in managerial positions
  • Proficiency in spoken and written Chinese and English
  • Preferably IIQE licensed (paper 1,2,3 & 4)

Work Rights

Not specified

Tailored Resume

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