Customer Care Representative Iii / Customer Service Representative Iii | Cdmx
Boston Scientific Foundation Inc
Benito Juárez, Mexico
On-site
Crm platforms (e.g., salesforce)
Erp systems like sap
Order management workflow
We are seeking a passionate and service-oriented Senior Customer Care Representative to deliver an exceptional customer experience aligned with Boston Scientific’s values
Job Summary
We are seeking a passionate and service-oriented Senior Customer Care Representative to deliver an exceptional customer experience aligned with Boston Scientific’s values.
You will play a critical role in representing our brand, building trust with clients, and ensuring their needs are met with speed, accuracy, and professionalism.
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world.
Matching Summary
We are seeking a passionate and service-oriented Senior Customer Care Representative to deliver an exceptional customer experience aligned with Boston Scientific’s values.
Skills & Requirements
Must-have
CRM platforms (e.g., Salesforce)
ERP systems like SAP
Order Management workflow
Order to Cash knowledge
cross-functional collaboration
excellent verbal and written communication
Nice-to-have
proactive problem-solving
upselling opportunities
customer-first mindset
compliance and quality commitment
intermediate to advanced English proficiency
Key Requirements
Minimum 3–5 years in customer service
Bachelor’s degree in Business Administration or similar
Proficiency in CRM and Microsoft Office Suite
Strong knowledge of Order Management workflow and OTC