Director - Homeowner Insights

Newrez

On-site
8+ years of customer insights experience
Expertise in visualization tools
Strong analytical skills
Newrez is seeking a Director of Homeowner Insights to operationalize and synthesize homeowner insights across the organization, utilizing various customer experience data sources. The ideal candidate will have over eight years of experience in customer insights and analytics within a regulated or customer-centric environment, with expertise in storytelling and data interpretation

Job Summary

  • The Director of Homeowner Insights plays a critical role in bringing the voice of the homeowner to life across the organization.
  • This role manages the day-to-day execution of survey data ingestion, quality assurance, reporting, and insight development.
  • Newrez invests in employee growth, wellbeing, and the ability to make an impact.

Matching Summary

Match Score: 85

Newrez is seeking a Director of Homeowner Insights to operationalize and synthesize homeowner insights across the organization, utilizing various customer experience data sources. The ideal candidate will have over eight years of experience in customer insights and analytics within a regulated or customer-centric environment, with expertise in storytelling and data interpretation.

Skills & Requirements

Must-have

  • 8+ years of customer insights experience
  • expertise in visualization tools
  • strong analytical skills

Nice-to-have

  • exceptional storytelling skills
  • high learning agility
  • ability to influence senior executives

Key Requirements

  • Bachelor’s degree in Business or related field
  • experience with STRATMOR and J.D. Power insights
  • proficiency in Microsoft Office and analytics platforms

Work Rights

Not specified

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