Manager - Claims Operations

705

Sydney, NSW, Australia
Not specified; annual compyny incentive scheme inc...
Fully remote
Proven experience leading claims operations
Experience in ctp or personal injury claims
Strong track record driving performance
You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while driving performance and operational excellence

Job Summary

  • You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while driving performance and operational excellence.
  • This role involves coaching Group Managers and serving as the key contractual contact for client Youi to ensure high-quality customer experiences.
  • The company offers a diverse culture with flexibility to work from home up to 2 days per week and comprehensive employee benefits.

Matching Summary

You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while driving performance and operational excellence.

Salary

Not specified; Annual company incentive scheme included; Salary reviews available

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • Experience in CTP or personal injury claims
  • Strong track record driving performance
  • Ability to balance customer outcomes and risk
  • Confident stakeholder management skills

Nice-to-have

  • Hands-on leadership style
  • Resilient team builder
  • Commercially minded approach
  • Continuous improvement mindset

Key Requirements

  • Proven experience in CTP claims environments
  • Leadership experience in personal injury claims
  • Senior level stakeholder management capability

Work Rights

Not specified

Tailored Resume

Cover Letter