Customer Service Representative Supervisor

Great Road Veterinary Hospital

Acton, MA, US
Base: $19-$22ph; bonus: performance-based bonuses ...
3 years customer service experience
1 year veterinary medicine experience
Strong leadership and communication skills
The role requires a personable leader to guide the team in delivering exceptional service and creating a welcoming environment for clients and patients

Job Summary

  • The role requires a personable leader to guide the team in delivering exceptional service and creating a welcoming environment for clients and patients.
  • Responsibilities include managing staff schedules, conducting interviews, auditing procedures, and ensuring accurate end-of-day reporting and financial reconciliation.
  • The company offers competitive pay, performance bonuses, 401(k) matching, CE allowances, and a supportive culture focused on professional growth.

Matching Summary

The role requires a personable leader to guide the team in delivering exceptional service and creating a welcoming environment for clients and patients.

Salary

Base: $19-$22/hour; Bonus: Performance-based bonuses available; Benefits: 401(k) match, CE allowance, pet discounts, health insurance, PTO

Skills & Requirements

Must-have

  • 3 years customer service experience
  • 1 year veterinary medicine experience
  • Strong leadership and communication skills
  • Front desk supervision and staff management
  • Appointment scheduling and patient triage

Nice-to-have

  • Experience in human medical fields
  • Degree in veterinary or relevant field
  • 1 year of leadership experience preferred
  • Compassionate and energetic attitude
  • Knowledge of common veterinary drugs

Key Requirements

  • Minimum 3 years customer service experience
  • Minimum 1 year veterinary medicine experience
  • High school diploma required
  • Preferred: Degree in veterinary or relevant field
  • Preferred: 1 year leadership experience

Work Rights

Not specified

Tailored Resume

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