Base: $25.34 - $36.75; bonus/equity: not specified...
Not specified
End-user computing system support
Itsm platform ticket management
Standard hardware deployment assistance
The Jackson Laboratory seeks a Technical Support Specialist I in Bar Harbor, Maine, to provide foundational technical support for end-user computing systems and applications. This role involves resolving routine issues, assisting with hardware deployments, and ensuring high-quality customer service while developing technical skills
Job Summary
The Technical Support Specialist I provides foundational technical support for end-user computing systems, applications, and related technologies at The Jackson Laboratory.
This role resolves routine issues, supports standard hardware deployments, and delivers consistent, high-quality customer service while developing technical skills.
The position requires following ITIL-aligned processes for incident, request, and change activities while documenting solutions to contribute to the knowledge base.
Matching Summary
Match Score: 75
The Jackson Laboratory seeks a Technical Support Specialist I in Bar Harbor, Maine, to provide foundational technical support for end-user computing systems and applications. This role involves resolving routine issues, assisting with hardware deployments, and ensuring high-quality customer service while developing technical skills.
Salary
Base: $25.34 - $36.75; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
End-user computing system support
ITSM platform ticket management
Standard hardware deployment assistance
Operating system troubleshooting Windows macOS
Documented procedure adherence
Nice-to-have
Strong customer service commitment
Collaborative team learning approach
Knowledge base article contribution
Ongoing technical skill development
Effective professional communication skills
Key Requirements
High School Diploma or GED required
One to three years of technical support experience
CompTIA ITF+ or CompTIA A+ certification preferred
Associate's degree in IT or technical discipline preferred