The Customer Success Account Manager position at IQVIA involves managing key client relationships, identifying new business opportunities, and ensuring customer satisfaction within the life sciences industry. Ideal candidates should possess a bachelor's degree, four years of relevant experience, and familiarity with Salesforce and Gainsight platforms
Job Summary
The role involves securing and retaining business through proactive account management activities directed at decision-makers in existing client organizations.
Candidates must leverage IQVIA's full offerings to identify new business opportunities and grow revenue within specified customer accounts.
The position requires maintaining high visibility within the customer organization while monitoring satisfaction and executing comprehensive account plans.
Matching Summary
Match Score: 85
The Customer Success Account Manager position at IQVIA involves managing key client relationships, identifying new business opportunities, and ensuring customer satisfaction within the life sciences industry. Ideal candidates should possess a bachelor's degree, four years of relevant experience, and familiarity with Salesforce and Gainsight platforms.
Skills & Requirements
Must-have
Bachelor's degree required
Minimum 4 years related experience
Life Sciences industry knowledge
Salesforce CRM familiarity
Gainsight platform familiarity
Nice-to-have
Consultative account management skills
Strong executive relationship building
Proactive opportunity identification
Strategic vision setting ability
Team-oriented collaborative approach
Key Requirements
Bachelor's degree or equivalent
Minimum four years of related experience
Experience in Life Sciences industry
Familiarity with Salesforce CRM
Familiarity with Gainsight Customer Success Management Platform