Responsable De Produit Numérique – Plateformes Digitales Service Client | Digital Product Owner – Customer Service Platforms
Pratt & Whitney Canada
Longueuil, Quebec, Canada
Customer360 platform management
Agile ceremonies participation
User story writing
You will play a critical part in managing and evolving Customer360 as a product, supporting the entire internal aftermarket organization
Job Summary
You will play a critical part in managing and evolving Customer360 as a product, supporting the entire internal aftermarket organization.
You will collaborate daily with a highly skilled, multidisciplinary team, including a CRM Product Manager, Power BI Analyst, UI/UX Expert, Solution Architect, Data Analyst, Data Engineer, Project Manager, and our development team.
At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world.
Matching Summary
You will play a critical part in managing and evolving Customer360 as a product, supporting the entire internal aftermarket organization.
Skills & Requirements
Must-have
Customer360 platform management
Agile ceremonies participation
User story writing
Data mapping and validation
User feedback collection
Data analytics and BI tools
Nice-to-have
Solution-oriented and creative
Making a meaningful impact
Collaborative multidisciplinary team
Key Requirements
Bachelor’s degree in digital technologies, product management, communications, or a related field
Minimum of five (5) years of experience in the aftermarket environment