Sr Customer Service Administrator (m/w/d)

Thermo Fisher Scientific UK

Vienna, Austria
Base: €35,126.00 gross py; bonus/equity: not speci...
On-site
Manage customer relationships
Process orders and contracts
Handle tenders and quotations
Thermo Fisher Scientific is seeking a Sr Customer Service Administrator in Vienna, Austria, to enhance customer relationships and ensure high-quality service delivery in support of their mission to make the world healthier, cleaner, and safer. The ideal candidate will have experience in customer service, strong organizational skills, and proficiency in relevant software and systems

Job Summary

  • As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.
  • In this position, you'll manage customer relationships, process orders and contracts, handle tenders and quotations, and ensure exceptional service delivery.
  • You'll serve as a key liaison between customers, sales teams, and internal departments, managing complex administrative processes while maintaining the highest standards of accuracy and customer satisfaction.

Matching Summary

Match Score: 85

Thermo Fisher Scientific is seeking a Sr Customer Service Administrator in Vienna, Austria, to enhance customer relationships and ensure high-quality service delivery in support of their mission to make the world healthier, cleaner, and safer. The ideal candidate will have experience in customer service, strong organizational skills, and proficiency in relevant software and systems.

Salary

Base: €35,126.00 gross per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Manage customer relationships
  • Process orders and contracts
  • Handle tenders and quotations
  • Ensure exceptional service delivery
  • Coordinate shipments
  • Maintain documentation

Nice-to-have

  • Contribute to continuous improvement
  • Professional approach and customer-service orientation
  • Problem-solving skills
  • Adapt to changing business needs

Key Requirements

  • 2 years of customer service or administrative experience
  • Proficiency in Microsoft Office suite
  • Experience with ERP systems (SAP, QAD) and CRM platforms (Salesforce)
  • Fluency in English
  • Experience with tender/bid documentation and contract administration

Work Rights

Not specified

Tailored Resume

Cover Letter