Customer Service Representative - (french/arabic/english)
Nuitee
Casablanca, Morocco
On-site
Strong command of english spoken and written
Experience handling customer complaints
Proficiency in microsoft word and excel
Nuitée is seeking a Customer Service Representative fluent in English, French, and Arabic to join their Casablanca team. The ideal candidate should possess strong customer service skills, relevant experience, and a professional demeanor, contributing to the company’s mission of transforming the travel industry with innovative API solutions
Job Summary
Nuitée is building the API backbone for the global travel industry, acting as a 'Stripe for Travel' to transform a fragmented ecosystem.
The role involves listening to customer concerns, handling complaints, processing returns, and ensuring high levels of customer satisfaction through phone and email interactions.
Candidates will join a globally trusted infrastructure provider backed by industry leaders like Booking.com, Stripe, and Shopify, working on AI-driven travel innovations.
Matching Summary
Match Score: 85
Nuitée is seeking a Customer Service Representative fluent in English, French, and Arabic to join their Casablanca team. The ideal candidate should possess strong customer service skills, relevant experience, and a professional demeanor, contributing to the company’s mission of transforming the travel industry with innovative API solutions.
Skills & Requirements
Must-have
Strong command of English spoken and written
Experience handling customer complaints
Proficiency in Microsoft Word and Excel
Ability to process telephone orders
Excellent problem-solving skills
Nice-to-have
Professional demeanor and well-spoken
Cross team collaboration experience
Background in travel or tech industry
Fast typing and data entry skills
Key Requirements
Associate's or bachelor's degree required
1 to 2 years of similar customer service experience