Lead Specialist independently resolves complex payroll exceptions, provides day-to-day guidance to Specialists, and supports cross-coverage across payroll processes
Job Summary
Lead Specialist independently resolves complex payroll exceptions, provides day-to-day guidance to Specialists, and supports cross-coverage across payroll processes.
Responsible for executing and coordinating assigned payroll activities with 100% accuracy and timeliness, acting as the first-level escalation point.
The role drives issue resolution through advanced troubleshooting and contributes to documentation and process improvements, including support for tax, banking, and garnishment functions.
Matching Summary
Lead Specialist independently resolves complex payroll exceptions, provides day-to-day guidance to Specialists, and supports cross-coverage across payroll processes.
Skills & Requirements
Must-have
Process payroll accurately and on time
Resolve complex payroll exceptions
Monitor payroll mailboxes and ticket queues
Apply US payroll policies and compliance
Support tax, banking, and garnishment processes
Nice-to-have
Contribute to process improvements
Adapt to peak volumes and critical timelines
Demonstrated integrity and confidentiality
Key Requirements
2+ years of payroll operations experience
Strong understanding of federal and state payroll requirements
Proficient in Excel, Word, and PowerPoint
Bachelor’s degree in Accounting/Business/Human Resources or equivalent experience