Customer Care Executive (contact Center)

AIG Malaysia Insurance Berhad

Malaysia
In-person (primarily office-based)
Inbound phone calls
Customer complaint resolution
First contact resolution
AIG Malaysia Insurance Berhad is seeking a Customer Care Executive to provide exceptional service in their contact center. The ideal candidate should possess strong communication skills, a customer-focused mindset, and experience in a fast-paced environment

Job Summary

  • Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels.
  • At AIG, our people are our greatest asset and we offer a comprehensive benefits package focused on your health, wellbeing and financial security.
  • We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs).

Matching Summary

Match Score: 85

AIG Malaysia Insurance Berhad is seeking a Customer Care Executive to provide exceptional service in their contact center. The ideal candidate should possess strong communication skills, a customer-focused mindset, and experience in a fast-paced environment.

Skills & Requirements

Must-have

  • inbound phone calls
  • customer complaint resolution
  • first contact resolution
  • document customer interactions
  • process improvement activities

Nice-to-have

  • positive attitude
  • critical thinking
  • creative problem solver
  • adapt in fast-paced environment

Key Requirements

  • Minimum high school or diploma holder
  • 2 years + contact centre experience
  • English and Bahasa Malaysia proficiency
  • Proficient in relevant computer applications
  • Ability to multitask and handle stressful situation

Work Rights

Not specified

Tailored Resume

Cover Letter