Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution Service Delivery related cases and alerts
Job Summary
Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution Service Delivery related cases and alerts.
Researches and analyzes account activity to assess the level of risk and make decision in accordance with applicable corporate and departmental policies and procedures.
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
Matching Summary
Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution Service Delivery related cases and alerts.
Skills & Requirements
Must-have
Analyze and decision fraud cases
Research transactional information
Conduct client research
Utilize banking systems
Basic computer applications proficiency
Nice-to-have
Stay abreast of changing laws
Effective communication with partners
Work in a high-stress environment
Key Requirements
High school diploma or equivalent
One year of banking or financial industry experience
Strong investigative, analytical, and critical thinking skills
Strong work prioritization and time management skills
Strong interpersonal, communication and client service skills