Patient Care Specialist

Shoppers Drug Mart Inc.

Mississauga, Ontario, Canada
Base: $52,000.00 - $71,500.00 py; bonus/equity: no...
Full time
2-3 years customer service experience
Windows environment and ms office skills
Strong communication with patients
Shoppers Drug Mart is seeking a Patient Care Specialist in Mississauga, Ontario, to provide high-quality customer service and support for patients enrolled in their patient support program. The role involves coordinating care, serving as a point of contact for patients and healthcare providers, and requires strong communication skills and customer service experience

Job Summary

  • The Patient Care Specialist serves as the single point of contact for patients enrolled in a support program, ensuring effective delivery of services.
  • This role involves conducting welcome calls, managing reimbursement processes, and acting as an advocate to explore funding options for medications.
  • Employees benefit from competitive salaries, comprehensive benefits, Shoppers Drug Mart discounts, and professional development opportunities within a large national organization.

Matching Summary

Match Score: 75

Shoppers Drug Mart is seeking a Patient Care Specialist in Mississauga, Ontario, to provide high-quality customer service and support for patients enrolled in their patient support program. The role involves coordinating care, serving as a point of contact for patients and healthcare providers, and requires strong communication skills and customer service experience.

Salary

Base: $52,000.00 - $71,500.00 per year; Bonus/Equity: Not specified; Benefits: Competitive package including RRSP/Pension, gym discount, and employee share ownership plan

Skills & Requirements

Must-have

  • 2-3 years customer service experience
  • Windows environment and MS Office skills
  • Strong communication with patients
  • Ability to analyze regulations and data
  • Flexible availability 8AM to 8PM

Nice-to-have

  • Bilingualism in French and English
  • Experience with CRM databases
  • Fast-paced retail environment adaptability
  • Empathetic and tactful interaction style

Key Requirements

  • 2-3 years Customer Service or Call Centre experience
  • Proficiency in Windows and MS Office
  • Demonstrated ability to interpret data and regulations

Work Rights

Not specified

Tailored Resume

Cover Letter