Senior Manager, Travel Experience Consultant

Navan

Bengaluru, India
On-site
Operational oversight
Customer service quality
Legal compliance
This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7

Job Summary

  • This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7.
  • Key responsibilities include improving operational management systems, processes, and best practices while ensuring legal compliance and achieving KPIs.
  • The position requires recruiting, training, and supervising staff to increase the quality of customer service.

Matching Summary

This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7.

Skills & Requirements

Must-have

  • operational oversight
  • customer service quality
  • legal compliance
  • strategic objectives
  • quality controls
  • achieve KPIs

Nice-to-have

  • result driven
  • data driven
  • change management
  • leadership ability
  • outstanding organizational skills

Key Requirements

  • MBA/Masters degree
  • 10-12 years of work experience
  • Min 5 years managing managers
  • Proven work experience as Operations Manager
  • PMP certified
  • Familiar with travel industry
  • BPO and Travel Experience

Work Rights

Not specified

Tailored Resume

Cover Letter