Customer Banking Specialist - Newman (full Time, 12 Month Opportunity)
Kombuki
Newman, Australia
Assist customers with general banking
Deliver outstanding customer service
Meaningful conversations face to face
This role involves assisting customers with everyday banking needs and complaints via telephone or other digital channels, as well as face-to-face retail services
Job Summary
This role involves assisting customers with everyday banking needs and complaints via telephone or other digital channels, as well as face-to-face retail services.
You will build personal connections with customers, help them use in-branch technology and digital banking options, and complete Financial Health Checks.
The company offers continuous training and development to support career aspirations and encourages Aboriginal and/or Torres Strait Islander people to apply.
Matching Summary
This role involves assisting customers with everyday banking needs and complaints via telephone or other digital channels, as well as face-to-face retail services.
Skills & Requirements
Must-have
Assist customers with general banking
Deliver outstanding customer service
Meaningful conversations face to face
Process applications for personal loans
Capture customer feedback and take action
Nice-to-have
Problem solving attitude and curiosity
Open approach to learning new things
Collaborative team player
Confidence to ask challenging questions
Key Requirements
Full time, 12 month contract
Monday - Friday 8:30am - 4:50pm
Must be able to work both face-to-face and phone-based channels