Retail Customer Service Specialist

DICK'S Sporting Goods

Ross Park, PA, US
Not specified (assumed in-store, possibly full-time)
Excellent customer experience delivery
Front-end operations execution
Register coverage and cash handling
DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Ross Park, PA, focused on delivering exceptional customer experiences through in-depth product knowledge and effective front-end operations. The ideal candidate will have prior retail or customer service experience and possess strong interpersonal skills to foster an inclusive shopping environment

Job Summary

  • The role focuses on creating an exceptional shopping experience by proactively approaching customers to understand their needs.
  • Team members are expected to serve as the primary customer service provider at the front end while supporting cashiers with complex transactions.
  • The position requires upholding company merchandising standards and promoting loyalty programs, warranty sales, and credit card enrollments.

Matching Summary

Match Score: 85

DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Ross Park, PA, focused on delivering exceptional customer experiences through in-depth product knowledge and effective front-end operations. The ideal candidate will have prior retail or customer service experience and possess strong interpersonal skills to foster an inclusive shopping environment.

Skills & Requirements

Must-have

  • Excellent customer experience delivery
  • Front-end operations execution
  • Register coverage and cash handling
  • Team collaboration and support
  • Merchandising and presentation standards

Nice-to-have

  • Inclusive and diverse workforce mindset
  • Product knowledge of sports equipment
  • Proactive customer approach skills
  • Training new teammates on programs
  • All-hands-on-deck team attitude

Key Requirements

  • Prior retail sales or cashier experience preferred
  • Ability to lift 15 to 35 lbs items occasionally
  • Ability to stand or walk for extended periods

Work Rights

Not specified

Tailored Resume

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