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The Serrano Club Specialist position at Palms Casino Resort involves managing guest relations and promoting the Serrano Club program while ensuring accurate records and providing superior guest service. The role requires experience in casino marketing and hotel reservations, along with strong communication and organizational skills.
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Job Summary
The Specialist is responsible for effectively communicating the Serrano Club program and promoting it to guests on the casino floor.
This role involves signing up new guests, processing replacement cards, and maintaining accurate guest databases while managing a $5,000 bank drawer.
Team members are expected to build strong guest relations, determine comp qualifications, and act as mentors to provide superior service.
Matching Summary
Match Score: 75
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The Serrano Club Specialist position at Palms Casino Resort involves managing guest relations and promoting the Serrano Club program while ensuring accurate records and providing superior guest service. The role requires experience in casino marketing and hotel reservations, along with strong communication and organizational skills.
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Skills & Requirements
Must-have
Prior casino marketing experience required
Hotel reservations experience required
Strong communication and guest service skills
Proficiency in Outlook and Microsoft applications
Knowledge of LMS and Patron Management systems
Nice-to-have
Ability to work independently without supervision
Experience coordinating promotional events
Mentoring team members for superior service
Key Requirements
Minimum age 21 years old
High School diploma or equivalent
Prior experience in Casino Marketing and Hotel reservations
Must be able to speak, read, write and understand English
Ability to obtain/maintain necessary certifications and/or licenses