Customer Success Dms Manager

RELX

Base: $115,400 - $192,300; bonus/equity: not speci...
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5+ years in customer success
Experience with saas or legal-tech
Strong executive communication skills
** RELX is seeking a Customer Success Manager to lead a team of consultants focused on enhancing customer engagement and adoption of their drafting and document management solutions within law firms. The role emphasizes strategic leadership and cross-functional collaboration, requiring both analytical skills and the ability to influence key stakeholders. **

Job Summary

  • This role involves leading a team of Customer Success Consultants to enhance customer engagement and adoption of legal technology solutions.
  • The position requires collaboration with various departments to improve onboarding and product enhancements based on customer insights.
  • Candidates should be comfortable analyzing data trends and synthesizing insights to drive strategic initiatives.

Matching Summary

Match Score: 75

** RELX is seeking a Customer Success Manager to lead a team of consultants focused on enhancing customer engagement and adoption of their drafting and document management solutions within law firms. The role emphasizes strategic leadership and cross-functional collaboration, requiring both analytical skills and the ability to influence key stakeholders. **

Salary

Base: $115,400 - $192,300; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 5+ years in Customer Success
  • Experience with SaaS or legal-tech
  • Strong executive communication skills

Nice-to-have

  • Experience with drafting automation
  • Familiarity with AmLaw law firm structures
  • Exposure to legal innovation initiatives

Key Requirements

  • 2+ years of people leadership experience
  • Experience using product usage data
  • Ability to design onboarding frameworks

Work Rights

Not specified

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