Customer Support Executive - Thai

Land Securities Group

Kuala Lumpur, Malaysia
Fully remote
Thai language support
Customer service experience
Application support
The Customer Support Executive will be providing effective and polite support to customers in relation to their product or service by Phone, Chat and Email

Job Summary

  • The Customer Support Executive will be providing effective and polite support to customers in relation to their product or service by Phone, Chat and Email.
  • Responsibilities include responding to customer inquiries, logging calls, filtering and handing over inquiries to appropriate departments, and overseeing resolution progress.
  • Join a dynamic organization of 25,000 people across 65 countries that values innovation, quality, and continuous improvement.

Matching Summary

The Customer Support Executive will be providing effective and polite support to customers in relation to their product or service by Phone, Chat and Email.

Skills & Requirements

Must-have

  • Thai language support
  • Customer service experience
  • Application support
  • Financial markets knowledge
  • Problem-solving skills

Nice-to-have

  • Client-centric demeanor
  • Continuous improvement focus
  • Adaptability to new projects
  • Positive approach

Key Requirements

  • Business level English and Thai fluency
  • University degree in finance or business
  • Experience in customer service or contact centre
  • Experience in financial or IT industry desirable
  • Knowledge of desktop offerings

Work Rights

Not specified

Tailored Resume

Cover Letter