Not specified; benefits: sponsored germany ticket;...
On-site
First experience in customer success or service roles
Strong organizational skills with ability to prioritize tasks
Fluent german language skills (minimum c1 level)
Doctolib GmbH is seeking a Junior Customer Experience Consultant in Berlin to support healthcare professionals by managing customer inquiries and ensuring data quality. The role requires effective communication and organizational skills, with a focus on enhancing customer satisfaction
Job Summary
The role supports the mission to shape the future of digital and accessible healthcare by ensuring smooth workflows and high data quality.
Employees will handle customer inquiries, configure product settings, and manage contract processes while collaborating closely with their team.
The company offers comprehensive benefits including a sponsored Germany ticket, 28-30 vacation days, and extensive health and wellness programs.
Matching Summary
Match Score: 85
Doctolib GmbH is seeking a Junior Customer Experience Consultant in Berlin to support healthcare professionals by managing customer inquiries and ensuring data quality. The role requires effective communication and organizational skills, with a focus on enhancing customer satisfaction.
Salary
Not specified; Benefits: Sponsored Germany ticket; Vacation: 28-30 days; Health insurance included
Skills & Requirements
Must-have
First experience in customer success or service roles
Strong organizational skills with ability to prioritize tasks
Fluent German language skills (minimum C1 level)
Good English proficiency (minimum B2 level)
Attention to detail for data quality and documentation
Nice-to-have
Experience in the healthcare industry or clinical settings
Technical affinity for software products and features
Familiarity with CRM systems like Salesforce
Data-driven decision-making capabilities
Ability to explain complex features clearly
Key Requirements
Minimum C1 German fluency
Minimum B2 English proficiency
Prior experience in customer service or sales operations