Client Experience (cx) Analyst

Northern Trust

Base: $90,820 - $154,280 usd; bonus/equity: discre...
5 years experience management experience
Qualtrics survey platform proficiency
Global team collaboration skills
The role involves leading the design, deployment, and analysis of XM programs using Qualtrics across three distinct business units

Job Summary

  • The role involves leading the design, deployment, and analysis of XM programs using Qualtrics across three distinct business units.
  • Candidates must possess advanced proficiency in interpreting global customer feedback from NPS, CSAT, and CES metrics to drive continuous improvement.
  • Northern Trust offers a comprehensive benefits package including retirement contributions, health coverage, and a discretionary bonus program with potential equity.

Matching Summary

The role involves leading the design, deployment, and analysis of XM programs using Qualtrics across three distinct business units.

Salary

Base: $90,820 - $154,280 USD; Bonus/Equity: Discretionary bonus program may include equity component; Benefits: Comprehensive package including 401k, pension, medical, dental, vision, and paid time off

Skills & Requirements

Must-have

  • 5 years Experience Management experience
  • Qualtrics survey platform proficiency
  • Global team collaboration skills
  • Customer journey mapping expertise
  • NPS CSAT CES data analysis

Nice-to-have

  • Cross-functional communication abilities
  • Data-driven insight delivery
  • Flexible work culture adaptation
  • Enterprise-wide program management

Key Requirements

  • Bachelor's degree in Business or related field
  • Minimum 5 years in XM or CX roles
  • Proficiency in Salesforce or Dynamics CRM systems

Work Rights

Not specified

Tailored Resume

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