The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to affected customers
Job Summary
The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to affected customers.
This is a phone-based customer service role supporting customers who are victims of Scams, delivering excellent customer service and innovation.
Success in this role requires emotional resilience, strong communication skills, and the ability to remain calm under pressure when managing high volumes of customer interactions.
Matching Summary
The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to affected customers.
Skills & Requirements
Must-have
Handling inbound and outbound calls
Customer service excellence and innovation
In-depth scam conversations
Attention to detail and problem-solving
Documenting customer conversations
Assessing potential scams
Identifying emerging trends
Multitasking across banking tools
Nice-to-have
Emotional resilience under pressure
Thinking outside the box
Performing well in ambiguous environments
Adapting to change
Key Requirements
12-month fixed term contract
Full time (38 hours per week)
Rotating roster required
In office attendance for training required
Hybrid working with 20% in office requirement
Strong problem-solving and decision-making capability
High level of personal integrity
Preferred experience in Financial Services Industry