Director Of Experience Research And Analytics - D&cx

Nuveen, a TIAA company

$145,000pyr - $197,000pyr
Experience research program insights
Customer experience decisions
Analytic plans
The Director of Client Research and Analytics will design, execute, analyze, and deliver experience research program insights for various functions or business units and will influence key customer experience decisions to improve the customer's end-to-end retirement journey

Job Summary

  • The Director of Client Research and Analytics will design, execute, analyze, and deliver experience research program insights for various functions or business units and will influence key customer experience decisions to improve the customer's end-to-end retirement journey.
  • This role leads the analytic plans to identify current market sector trends, customer patterns and friction points that impact client health metrics.
  • The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates.

Matching Summary

The Director of Client Research and Analytics will design, execute, analyze, and deliver experience research program insights for various functions or business units and will influence key customer experience decisions to improve the customer's end-to-end retirement journey.

Salary

$145,000/yr - $197,000/yr

Skills & Requirements

Must-have

  • experience research program insights
  • customer experience decisions
  • analytic plans
  • statistical analysis
  • data mining models

Nice-to-have

  • continuous improvement mindset
  • data-driven business intelligence
  • story telling
  • retirement industry knowledge

Key Requirements

  • Minimum 5+ years experience
  • University Degree Preferred
  • Advanced expertise in research design
  • Executive Communication & Stakeholder Influence

Work Rights

Not specified

Tailored Resume

Cover Letter