Senior Vendor Manager

Hagerty US

Remote, US
Not specified; compensation details available upon...
Hybrid
Manage outsourced bpo vendor relationships
Ensure call center sla and kpi compliance
Analyze vendor performance data trends
This role serves as the primary liaison between the BPO vendor and internal leadership to ensure operational excellence in call center services

Job Summary

  • This role serves as the primary liaison between the BPO vendor and internal leadership to ensure operational excellence in call center services.
  • The Senior Vendor Manager is accountable for driving vendor accountability, managing performance metrics, and ensuring high-quality service delivery aligned with company standards.
  • Hagerty offers a remote work opportunity with a hybrid schedule option for those near Traverse City, emphasizing an inclusive community united by a passion for driving.

Matching Summary

This role serves as the primary liaison between the BPO vendor and internal leadership to ensure operational excellence in call center services.

Salary

Not specified; compensation details available upon request for specific jurisdictions

Skills & Requirements

Must-have

  • Manage outsourced BPO vendor relationships
  • Ensure call center SLA and KPI compliance
  • Analyze vendor performance data trends
  • Develop corrective action plans for gaps
  • Negotiate RFPs, SOWs, and contract renewals

Nice-to-have

  • Proactive problem-solving mindset
  • Strong cross-functional stakeholder communication
  • Experience with public company SOX requirements
  • Passion for automotive culture and driving

Key Requirements

  • Bachelor's degree in Business or related field
  • Proven experience managing BPO or call center vendors
  • Familiarity with Sarbanes-Oxley (SOX) compliance

Work Rights

Not specified

Tailored Resume

Cover Letter