Expedia Group is seeking an experienced Advanced Traveler Escalations Supervisor to lead a team in maintaining service, quality, and traveler experience standards, ensuring continuous improvement in operations
Job Summary
Expedia Group is seeking an experienced Advanced Traveler Escalations Supervisor to lead a team in maintaining service, quality, and traveler experience standards, ensuring continuous improvement in operations.
Key responsibilities include evaluating agent performance, coaching team members, managing policies and procedures, driving metrics improvement, conducting quality audits, and managing urgent escalations.
The role offers a full benefits package including travel perks, generous time-off, parental leave, a flexible work model, and career development resources, with a commitment to an inclusive and diverse workforce.
Matching Summary
Expedia Group is seeking an experienced Advanced Traveler Escalations Supervisor to lead a team in maintaining service, quality, and traveler experience standards, ensuring continuous improvement in operations.
Skills & Requirements
Must-have
Advanced Traveler Escalations
Service and quality standards
Performance evaluation and coaching
Process optimization
Data analysis and trends
Quality audits
Stakeholder communication
Nice-to-have
Shaping the future of travel
Open culture and belonging
Career development resources
Positive work environment
Adaptability to change
Key Requirements
4+ years customer experience and Travel domain experience
Previous leadership experience managing employee teams