Base: $65,000 - $70,000 usd; bonus/equity: not spe...
On-site
Leading technical support teams
Service desk operations expertise
Incident management knowledge
EOS IT Solutions is a global technology and logistics company committed to superior quality of services and customer satisfaction
Job Summary
EOS IT Solutions is a global technology and logistics company committed to superior quality of services and customer satisfaction.
The Regional Operations Manager will provide leadership and operational oversight for multiple technical service areas, driving team performance and continuous improvement.
The role involves collaboration with global management, monitoring service health, and routine travel to support regional offices.
Matching Summary
EOS IT Solutions is a global technology and logistics company committed to superior quality of services and customer satisfaction.
Salary
Base: $65,000 - $70,000 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Leading technical support teams
Service desk operations expertise
Incident management knowledge
Customer service focus
Cross-functional team leadership
Multi-timezone team management
Nice-to-have
ITIL framework knowledge
Global IT support experience
Asset management familiarity
Jira ticketing system experience
Proactive solution-oriented mindset
Collaborative culture fostering
Key Requirements
Proven experience leading IT operations teams
Strong organizational and communication skills
Ability to manage teams across multiple sites
Experience with SLA adherence and incident resolution