Product Adoption Expert

Zoom

Base: $76,800.00 - $186,200.00; bonus/equity: incl...
Hybrid
Customer-facing engagement delivery
Product implementation and configuration
Cross-functional team collaboration
This role serves as the expert liaison between Product, Marketing, and Customer Success teams to drive deep product adoption across Zoom's diverse portfolio

Job Summary

  • This role serves as the expert liaison between Product, Marketing, and Customer Success teams to drive deep product adoption across Zoom's diverse portfolio.
  • The position involves deploying scalable adoption resources such as micro-learnings, playbooks, and webinars while delivering impactful customer-facing sessions like office hours and workflow clinics.
  • Zoom offers a structured hybrid work environment with a total direct compensation philosophy including base salary, bonus, and equity value alongside comprehensive benefits.

Matching Summary

This role serves as the expert liaison between Product, Marketing, and Customer Success teams to drive deep product adoption across Zoom's diverse portfolio.

Salary

Base: $76,800.00 - $186,200.00; Bonus/Equity: Included in Total Direct Compensation; Benefits: Comprehensive health, wellness, and community perks

Skills & Requirements

Must-have

  • Customer-facing engagement delivery
  • Product implementation and configuration
  • Cross-functional team collaboration
  • Scalable adoption resource creation
  • Workflow clinic facilitation

Nice-to-have

  • Strategic feedback to product teams
  • Community forum leadership
  • Customer champion session hosting
  • High-impact customer engagement skills

Key Requirements

  • Experience in product adoption or customer success
  • Ability to partner with IT teams for configuration
  • Strong communication skills for customer workshops

Work Rights

Not specified

Tailored Resume

Cover Letter