The Head of GBS Multifunctional Services will lead the creation and maturation of a cohesive Enterprise Services function that delivers reliable, high quality, and cost-effective services across the enterprise
Job Summary
The Head of GBS Multifunctional Services will lead the creation and maturation of a cohesive Enterprise Services function that delivers reliable, high quality, and cost-effective services across the enterprise.
This role sets strategy, builds the operating model, and drives execution through robust governance, service management, and continuous improvement while collaborating across functions to turn insights into measurable outcomes.
AstraZeneca offers an inclusive culture that champions diversity and collaboration, empowering employees to push boundaries and make a difference in medicine, patients, and society.
Matching Summary
The Head of GBS Multifunctional Services will lead the creation and maturation of a cohesive Enterprise Services function that delivers reliable, high quality, and cost-effective services across the enterprise.
Skills & Requirements
Must-have
Global Business Services leadership
Service management and governance
Digital enablement and AI transformation
Stakeholder management with senior leaders
Financial management and budgeting
Process excellence and continuous improvement
Nice-to-have
Inclusive high-performance culture
Lean/Agile practices embedding
Design thinking for customer experience
Cross-functional collaboration
Change management and training leadership
Key Requirements
Extensive experience in multi-disciplinary Global Business Services
Experience managing shared services with legal or compliance requirements
Strong stakeholder management with senior leaders
Experience with digital and AI assisted transformations
Strategic thinking and commercial acumen
Knowledge of ERP, ITSM, RPA/IPA, and AI-enabled tools