French Team Leader

Concentrix

Athens, GRC
On-site
Supervise call center associates
Achieve performance metrics
Handle escalated customer calls
Concentrix is seeking a French Team Leader for their Athens location, responsible for supervising call center associates and ensuring performance metrics are met through coaching and accountability. The ideal candidate will possess strong leadership and communication skills, with a focus on developing team members in a fast-paced environment

Job Summary

  • The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.
  • Essential functions include monitoring work and attendance, coaching direct reports on performance, identifying and addressing performance issues, and ensuring service meets contractual KPIs.
  • The role requires strong communication skills, the ability to lead a team in multi-tasking and prioritization, and the capacity to mentor and provide direction.

Matching Summary

Match Score: 75

Concentrix is seeking a French Team Leader for their Athens location, responsible for supervising call center associates and ensuring performance metrics are met through coaching and accountability. The ideal candidate will possess strong leadership and communication skills, with a focus on developing team members in a fast-paced environment.

Skills & Requirements

Must-have

  • Supervise call center associates
  • Achieve performance metrics
  • Handle escalated customer calls
  • Conduct team meetings
  • Promote company values

Nice-to-have

  • Develop and coach team members
  • Work well under pressure
  • Flexible schedule willingness

Key Requirements

  • Associate's degree preferred
  • 2-4 years relevant experience preferred
  • 6 months in company with proven experience OR 9 months in company
  • KPI Performance above Teams Average
  • No disciplinary actions
  • No absenteeism

Work Rights

Not specified

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