Senior Systems Support Analyst

BeOne Medicines Ltd

San Carlos, CA, US
Base: $42.02 - $59.02 ph; bonus/equity: eligible f...
Hybrid
Advanced endpoint and infrastructure support
Tier 2/3 escalation point
Root cause analysis
The Senior Systems Support Analyst serves as a senior technical resource responsible for delivering advanced endpoint and infrastructure support while ensuring a secure, stable, and highly responsive technology environment

Job Summary

  • The Senior Systems Support Analyst serves as a senior technical resource responsible for delivering advanced endpoint and infrastructure support while ensuring a secure, stable, and highly responsive technology environment.
  • This role is expected to demonstrate technical depth, strong operational discipline, and a high level of professionalism when supporting employees at all levels, including executive leadership.
  • BeOne is committed to fair and equitable compensation practices, offering a comprehensive benefits package including Medical, Dental, Vision, 401(k), and equity opportunities.

Matching Summary

The Senior Systems Support Analyst serves as a senior technical resource responsible for delivering advanced endpoint and infrastructure support while ensuring a secure, stable, and highly responsive technology environment.

Salary

Base: $42.02 - $59.02 per hour; Bonus/Equity: Eligible for annual bonus plan and equity awards; Benefits: Comprehensive benefits package including Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness

Skills & Requirements

Must-have

  • Advanced endpoint and infrastructure support
  • Tier 2/3 escalation point
  • Root cause analysis
  • Endpoint lifecycle management
  • Microsoft 365 support
  • Microsoft Intune & Autopilot
  • Azure AD / Active Directory

Nice-to-have

  • Scientific and business professionals
  • Collaborative and passionate interest
  • Exceptional customer service
  • Accountability and ownership
  • High-visibility environment
  • Proactive communication

Key Requirements

  • Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent work experience)
  • 6+ years of IT support experience (Associate's) or 4+ years (Bachelor's)
  • Demonstrated experience providing elevated support
  • Relevant certifications preferred

Work Rights

Not specified

Tailored Resume

Cover Letter