Base: $52,000.00 - $94,000.00; bonus/equity: not s...
Fully remote
5+ years enterprise it support experience
Windows and macos advanced troubleshooting
Servicenow ticket lifecycle management
Leidos is seeking an IT Support Technician 3 to provide advanced Tier 2/3 support for end-user computing issues, primarily within a remote work environment. The role involves troubleshooting complex hardware and software issues, mentoring junior technicians, and managing service requests through ServiceNow
Job Summary
The role provides Tier 2/3 advanced end-user support for the SEC ISS contract, resolving complex desktop and connectivity issues.
Technicians are responsible for advanced endpoint imaging, provisioning, and secure configuration across Windows and macOS platforms.
This position requires mentoring junior staff and driving continuous service improvements to reduce recurring incident volumes.
Matching Summary
Match Score: 85
Leidos is seeking an IT Support Technician 3 to provide advanced Tier 2/3 support for end-user computing issues, primarily within a remote work environment. The role involves troubleshooting complex hardware and software issues, mentoring junior technicians, and managing service requests through ServiceNow.
Salary
Base: $52,000.00 - $94,000.00; Bonus/Equity: Not specified; Benefits: Not specified