Job Summary

• Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.
• The role involves acting as a liaison between product management and the customer, communicating the Workday roadmap and how it will influence customer activities, and developing success plans for customers.
• This position offers a large degree of autonomy and discretion in strategic design and engagement planning for assigned customers, with opportunities for global career paths and collaboration.

Matching Summary

Skills & Requirements

Key Requirements

• 5+ years customer facing services experience
• 1+ years project management experience
• Business level Japanese communication

Work Rights