Customer Satisfaction Supervisor

Lithiajeepreno

Medford, OR, US
Base: $50,000-75,000; bonus/equity: not specified;...
Customer resolution
Customer service performance analysis
Crm and erp data integrity
The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process

Job Summary

  • The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.
  • This position will be responsible for reaching and maintaining exceptional Customer Resolution.
  • We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs

Matching Summary

The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Best-in-Class Industry Benefits

Skills & Requirements

Must-have

  • Customer Resolution
  • Customer service performance analysis
  • CRM and ERP data integrity
  • Team workload management
  • Process optimization and standardization

Nice-to-have

  • Sense of urgency
  • Strategic thinking
  • Change agent
  • Team player
  • Positive attitude

Key Requirements

  • 3-5+ years Customer Service Leadership
  • High School diploma or Equivalent
  • Exceptional written and verbal communication
  • Partnering with other groups

Work Rights

Not specified

Tailored Resume

Cover Letter